Box Office Associate

Job Title:                     Box Office Associate

Responsible To:          Director of Event Operations & Business Solutions

Key Relationships:      President & CEO

                                    Director of Event Operations & Business Solutions

                                    Director of Finance & Administration

Scope of Work: The primary responsibility of this position is to greet patrons, process and distribute all ticket orders during events, solve ticket related problems and complete a Daily Sales Report.

Job Duties And Responsibilities

• Provide quality customer service to all NSH Patrons.
• Have a working knowledge of NSH’s performances, policies, and services.
• Handle all ticketing and reporting on show day.
• Provide support at all event support.
• Be able to navigate the Eventbrite and our additional systems as needed.
• Handle special requests from the House Management  team in a timely manner.

At a Performance

• Arrive 2 hours before performance start time to manage any final bookings, print
  tickets/attendance lists, and set up scanners/manual check-in before house opens
• Perform all tasks at the Will Call desk including distributing tickets, processing in-person sales, and monitoring all inquiries and complaints from patrons
• Communicate with all Front of House staff/volunteers and Stage Management personnel to ensure the best experience for the audience
• Monitor and reconcile all cash box and membership donations at the end of shift in conjunction with one other NSH staff member

Qualifications:

• Excellent customer service, communication skills & phone etiquette
• Strong attention to detail
• Ability to use a walkie-talkie
• Accurate keyboarding skills
• Ability to learn and use a variety of technical systems
• Ability to handle financial transactions
• Ability to work efficiently with little or no supervision
• Ability to remain pleasant during challenging situations
• Weekend availability
• Reliable transportation

Bonus: familiarity with ticketing platforms, CRM software, membership, entertainment venues and non-profits.