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Box Office Associate


Category: Job Openings
Deadline: 12/22/2023
Website: https://www.newarksymphonyhall.org

Box Office Associate


Job Title:                     Box Office Associate


Responsible To:          Director of Event Operations & Business Solutions


Key Relationships:      President & CEO

                                    Director of Event Operations & Business Solutions

                                    Director of Finance & Administration




Scope of Work: The primary responsibility of this position is to greet patrons, process and distribute all ticket orders during events, solve ticket related problems and complete a Daily Sales Report.


Job Duties And Responsibilities

  • Provide quality customer service to all NSH Patrons.
  • Have a working knowledge of NSH’s performances, policies, and services.
  • Handle all ticketing and reporting on show day.
  • Provide support at all event support.
  • Be able to navigate the Eventbrite and our additional systems as needed.
  • Handle special requests from the House Management  team in a timely manner.

At a Performance

  • Arrive 2 hours before performance start time to manage any final bookings, print
    tickets/attendance lists, and set up scanners/manual check-in before house opens
  • Perform all tasks at the Will Call desk including distributing tickets, processing in-person sales, and monitoring all inquiries and complaints from patrons
  • Communicate with all Front of House staff/volunteers and Stage Management personnel to ensure the best experience for the audience
  • Monitor and reconcile all cash box and membership donations at the end of shift in conjunction with one other NSH staff member



  • Excellent customer service, communication skills & phone etiquette
  • Strong attention to detail
  • Ability to use a walkie-talkie
  • Accurate keyboarding skills
  • Ability to learn and use a variety of technical systems
  • Ability to handle financial transactions
  • Ability to work efficiently with little or no supervision
  • Ability to remain pleasant during challenging situations
  • Weekend availability
  • Reliable transportation

Bonus: familiarity with ticketing platforms, CRM software, membership, entertainment venues and non-profits.


Contact: Chiara Bronson
Title: Director of Event Operations & Business Solutions
Email: cquinn@newarksymphonyhall.org
Phone: (973) 643-4550

Newark Arts Council cannot be held liable for any problems users may have with the parties whose opportunities are listed here. This listing is informational only, and Newark Arts Council and its staff do not endorse any third-party listings on this site. Further, no opportunity listings, information provided in opportunity listings, nor contact information has been verified by Newark Arts Council or the website operators, and they assume no liability for them or for any services rendered by listed parties on this website.

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